This is the date your request will need to be fulfilled. Please consider the timeframes below:
Current Service Level Agreements (SLAs):
All New Requests - 20 Business Days
All Repeat Requests (No Changes) - 5 Business Days
All Repeat Requests with Changes - varies (10-15 Days)
All Data Loads - up to 60 business days
If you require to review the data/report before final delivery date - add 5 business days.
NOTE - SLAs are based on time and effort of the request and the final SLAS are determined by ADVS at the time of review of the request. Only approved urgent requests don't apply to the SLAs.